All HDXmix.com orders are shipped via UPS. We do not ship to PO boxes. We currently ship to the United States only.
US Orders will ship within 24 hours of when the order is placed.
You will receive an email with tracking information once your order has shipped.
We do not ship on weekends or holidays.
· We believe in your right to privacy and our responsibility to protect that information.
· We will not share your personal information with any third parties.
· Any personal information that is collected, for example your email address and purchase history, will only be used to serve you better and help resolve any issues.
· We do not store credit card information on our servers. We receive a transaction authorization via Authorize.net (our payment gateway) and then that information is cleared from our servers.
Questions and Concerns
HDX Hydration Mix
1023 Calle Sombra
San Clemente, CA 92673
When you make a purchase at HDXmix, we want to ensure that you receive the best possible shopping experience. We include detailed descriptions as well as high-resolution images for all of our products so you know exactly what you’re buying. We understand that sometimes it doesn’t work out. Maybe the flavor doesn’t work for you or you’d like a different product. Whatever the case may be, we want to make certain that your HDX experience with us is a positive one.
We pride ourselves on integrity and service, and are dedicated to delivering the best customer service to all of our customers. If for any reason you are unsatisfied with any purchase made at HDXmix.com, we will gladly refund or exchange it.
HDXmix.com will exchange / return any unused product as long as it has not been opened or used, and is in its original sealed packaging. You may have a full refund as long as the merchandise is returned within 30 days of the original shipping date. The credit card used on the original order will be used for any refunds or exchange price differences.
1. We do not accept returns of used bottles (unless they are somehow defective).
2. Bottles that are damaged due to misuse (e.g., freezing) are not eligible for return or exchange.
Damaged? No problem! Send it back to us for an exchange. We’ll cover the shipping costs to send the exchanged items back to you.
To exchange items purchased thru HDXmix.com, please email us at firstname.lastname@example.org with your info and the appropriate shipping label will be supplied to you.
To return items purchased thru HDXmix.com, please email us at email@example.com with your info and the appropriate shipping label will be supplied to you.
Please note that we are not responsible for packages lost in transit or return shipping costs. We highly recommend adding insurance and tracking information to your package through a carrier such as UPS or FedEx.
Please allow 5 to 10 business days for us to receive and process your return or exchange. Adjustments to credit cards will be made within 2 billing cycles.
Online orders may not be returned to any store location.
Defective / Incorrect Items:
We will happily exchange or refund any item found to be defective or incorrect. For all defective or incorrect items, we will incur the cost of the return shipping charges. To obtain a prepaid return label, please send an email to firstname.lastname@example.org or call us toll free at 949-436-5896.